Quality Management System

Quality Management System (QMS)

Commitment to Quality and continued Customer Satisfaction is paramount in everything we do @ ACI Federal™ . As a Quality Management Certified GovCon, Team ACI is guided by our ISO 27001:2013 (InfoSec), ISO/IEC 20000-1:2011 (ITIL), ISO 9001:2015 (QMS), JCA Compliant, and CMMI Certified processes with further dedication to Quality and continuous improvement in FY 2019.

Our continued success is based upon the satisfaction of our customers, the partnerships we build with them, and our GovCon Industry Partners. Our customers have come to recognize ACI Federal as an innovative, reliable, and results-oriented GovCon.

Our Quality Policy:

  • Meet or exceed customer expectations
  • Continual improvement
  • Customer feedback 

Our Quality Manual:

  • Commitment to Quality of Performance
  • Commitment to Proactive Innovation
  • Commitment to Continual Improvement

Our Certified ISO Processes:

  • ISO/IEC 27001:2013 (InfoSec)
  • ISO/IEC 20000:2012 (ITIL)
  • ISO-9001:2015 (QMS)

Our Procedures Manual:

  • Procedures to address each element of ISO
  • Forms under documentation control

Instructions Manual:

  • Instructions for quality and business processes

Quality Management System:

The ACI Federal™ Quality Management System is planned, developed, implemented and maintained by providing a complete Quality Program which incorporates ISO/IEC 27001:2013(InfoSec), ISO/IEC 20000:2011, (ITIL), CMMI Dev(Agile), and ISO 9001:2015(QMS) certified processes.

Continuous improvement is dependent upon our Quality Management System process already in place, as well as improvement with senior stakeholders, management, employees and any 3rd party performing a contractual business activity to confidently meet customer requirements within budget and on time.